Our SERENA PREPAID rate offers a 15% discount on the STANDARD rate and guarantees the value of your stay for 24 months!
- To benefit the PREPAGATA SERENA rate, the reservation must be made at least 30 days before the desired date of stay.
- The stay must be a minimum of 2 nights in bed & breakfast.
- The total amount of the reservation will be paid at the time of booking and in any case this payment will not be refundable. Alternatively, it will be possible to receive a VOUCHER of an amount equal to the amount paid for the initial booking, which can be used for rescheduling the stay within 24 months from the date of the initially booked stay.
- The cancellation of the stay at the initially booked date with the rescleduling stay request, must be sent before 48 hours from 12:00PM from the day of arrival booked. Attention in case of a non-show or not inform of the cancellation of the stay within the indicated times (within 48 hours from 12:00PM from the check-in date booked), the penalty will be equal to the amount paid
- To cancel the initial stay with the rescleduling stay request, and therefore to benefit the isue of a VOUCHER, it will be necessary to send an email with the booking code received with the initial booking to firstname.lastname@example.org.
- The PREPAGATA SERENA is a non-refundable prepaid rate, in no case will be refund, otherwise in the form of a VOUCHER.
Issue of the VOUCHER and method of use:
- The cancellation of the initial stay with the rescheduling request must be sent before 48 hours from 12:00PM from the day of arrival booked only by email to email@example.com indicating the number of the initial booking.
- A VOUCHER will be issued for a value equal to the amount origainaly paid and can be used for a future stay to be booked within 24 months of the originally booked arrival date.
- To book the new stay you must send an email to firstname.lastname@example.org indicating the new dates requested. The new reservation will be a priori subject to availability of the rooms on the new dates with adjustment of the current rate for the new dates.
- The validity of the VOUCHER remains for 24 months from the arrival date initialy booked and therefore remains valid even if the rescheduled stay is canceled again in the manner indicated for the initial booking.
- In any case, the VOUCHER expires 24 months from the date of arrival booked for the initial stay, or it will no longer be valid for booking a stay after that date.
In case of no show on the date initially booked or on the date rescheduled with the VOUCHER (NON SHOW) or in case of no notice before 48 hours from 12:00PM from the initially booked check-in date or from the rescheduled date, the penalty will be 100% of the initial booking or equal to the amount paid for the initial stay.
Could the PREPAGATA SERENA rate be refunded?
No. A VOUCHER will be issued in case of cancellation with a request to reschedule the stay initially booked. Attention, cancellation with a rescheduling request must always be sent before 48 hours from 12:00PM from the day of arrival booked, also for the modification of a rescheduled stay.
Do I have to indicate the new dates of stay when sending the request for cancellation of the stay at the PREPAGATA SERENA rate?
No. You only have to send an email to email@example.com with the number of the reservation to be rescheduled, indicating only that you cannot stay on the dates booked and you want to reprogramme it. The VOUCHER that will be issued for the initial stay will allow you to reschedule your stay by sending the new dates within 24 months of the arrival date of the initial stay.